Refund policy

You have 28 days to notify us if you want to cancel the order and receive a refund or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging

You can always contact us for any return question at info@theinfluenstar.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Once accepted, a refund will be provided within a maximum of 7 days from receipt of the returned goods.

Exceptions / non-returnable items

Sorry, but we don't allow the return of earrings as they are intimate items. We would only provide a refund for earrings should there be a manufacturing fault. 

Wrong product sent/faulty goods?

In the rare instance you receive the wrong item or a faulty product, please inform us as soon as possible info@theinfluenstar.com  and we shall send the correct goods immediately once notified. We shall also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund once we have received back the faulty item.

Royal Mail guaranteed delivery returns

Occasionally Royal Mail 'Guaranteed Next Day' delivery is not delivered on time. If this happens you have the right to return your product or keep it. If you keep it we will refund you the additional postage costs, if you decide to return your item we will refund all costs and return postage costs up to our standard delivery charge of £1.95.

To begin a return

Please email us at info@theinfluenstar.com and we will provide details for the returns process.

Unfortunately we cannot be held responsible for any postal losses when returning products however we will always endeavour to resolve any issues as quickly and efficiently as possible.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.